Privacy Policy
Last updated: June 23, 2025
1. Introduction
Speedyy ("we," "our," or "us") operates an ultrafast grocery delivery service in Nepal. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service"). By using Speedyy, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Service.
2. Information We Collect
We may collect the following types of information: • Personal information: name, phone number, email address, and delivery address. • Account information: login credentials and profile preferences. • Order information: items purchased, payment method, delivery instructions, and order history. • Location data: GPS or address data used to confirm delivery availability and route orders. • Device and usage data: device type, operating system, app version, IP address, and how you interact with our Service. • Payment information: processed securely through third-party payment providers; we do not store full card details on our servers.
3. How We Use Your Information
We use the information we collect to: • Process and deliver your grocery orders. • Communicate order updates, promotions, and customer support messages. • Improve our app, delivery routes, and product offerings. • Prevent fraud, abuse, and unauthorized access. • Comply with applicable laws and regulations in Nepal.
4. Sharing Your Information
We do not sell your personal information. We may share information with: • Delivery partners and riders to fulfill your orders. • Payment processors to complete transactions. • Technology providers that help us operate the Service (hosting, analytics, customer support). • Legal authorities when required by law or to protect our rights and users' safety. All third parties are required to handle your data securely and only for the purposes we specify.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.
6. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable law, you may have the right to: • Access the personal information we hold about you. • Request correction of inaccurate information. • Request deletion of your personal information. • Opt out of marketing communications. To exercise these rights, contact us using the details below.
8. Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. Some features of the Service may not function properly if cookies are disabled.
9. Children's Privacy
Speedyy is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: Speedyy Inc. Email: privacy@speedyy.com Location: Butwal, Nepal